A fair remedy when the order is not right.

Effective and last updated: 3 September 2026

1. Scope and mandatory rights

This policy applies to physical ReviGo products, programming, managed routes, subscriptions, renewals, replacements, and related paid services. It should be read with the accepted quote, Order Information page, Service Policy, and Terms of Service.

Where applicable law gives the Customer a stronger cancellation, return, repair, replacement, refund, or compensation right, that right applies. A commercial warranty or courtesy replacement adds to mandatory rights and does not replace them.

2. Cancelling before production or activation

The Customer may ask to cancel before custom production, programming, procurement, delivery booking, or requested service performance begins. ReviGo will refund the amount paid, less only a disclosed, lawful, and reasonable cost already incurred specifically for the order.

If no order-specific cost has been incurred, no cancellation deduction applies. ReviGo will explain any proposed deduction before completing the cancellation.

3. Custom and personalized products

A card made, printed, encoded, or configured to the Customer's specification may not be returnable merely because the Customer changed its mind after that work started. The same applies where a digital service has already been performed at the Customer's request.

4. Wrong, damaged, defective, or non-conforming orders

The Customer should inspect the order promptly after delivery. If it is damaged, materially different from the accepted order, incorrectly programmed, or does not function as agreed, the Customer should stop using it where continued use could worsen the issue and contact ReviGo with the order reference and a clear description.

After verification, ReviGo will provide the remedy appropriate to the problem: correction, reprogramming, repair, replacement, re-performance, service credit, price reduction, or refund. ReviGo will cover reasonable return or redelivery expense when ReviGo is responsible for the verified issue.

5. Return period for a non-conforming delivery

Where the applicable electronic-commerce return right applies, a Customer may return a non-conforming product in its delivered condition within ten days after delivery. ReviGo will return the refundable amount and applicable expenses within ten days after receiving the returned product, subject to verification and any compensation required by law.

Reasonable inspection does not count as misuse. The Customer remains responsible for damage caused after delivery by improper installation, alteration, abuse, or failure to follow care instructions.

6. Hidden defects

A defect that could not reasonably be discovered during ordinary inspection should be reported promptly after discovery. ReviGo may inspect the product and its programming to determine the cause. A valid hidden-defect claim is not rejected merely because the ordinary inspection period has passed.

7. Delivery delay or non-delivery

If ReviGo misses a delivery date expressly guaranteed in the accepted order, or does not deliver within an agreed period that is essential to the order, the Customer may request a reasonable new date or cancel the undelivered part and receive the applicable refund.

A delivery estimate is not a guaranteed deadline unless identified as one. ReviGo is not responsible for delay caused by an incorrect address, unavailable recipient, Customer-requested change, or event outside reasonable control, but will communicate and help resolve the delivery.

8. Unavailable product or service

If ReviGo cannot provide an accepted product or service, it will notify the Customer promptly and, where applicable, no later than twenty-four hours before the agreed delivery time. The Customer may accept a suitable substitute, agree to a new date, or receive a full refund for the unavailable part.

9. Card programming and managed-route faults

If a correctly used ReviGo card fails because of ReviGo programming, an active managed route, or a ReviGo-controlled configuration, ReviGo will first try to restore the route or reprogram the credential. If that cannot provide the contracted result within a reasonable time, ReviGo will replace the affected product, extend the service, credit the affected period, or refund the affected part as appropriate.

A third-party destination outage, deleted business profile, suspended social account, changed platform policy, unavailable mobile network, or Customer-controlled content problem is not a ReviGo product defect. ReviGo may help change the destination where the active service includes that support.

10. Lost, stolen, copied, or misused cards

Loss, theft, deliberate damage, unauthorized duplication, unsuitable placement, or reprogramming by another person is not covered as a defect. ReviGo may disable a credential to protect the Customer and visitors. A new physical product, delivery, or substantial reconfiguration may carry a disclosed replacement charge.

10.1 Outcomes and third-party services

A low number of taps, reviews, ratings, followers, bookings, sales, campaign clicks, or other commercial result is not by itself a defect and does not create a refund right. ReviGo is also not responsible for a third party rejecting content, changing an interface or policy, suspending an account, or discontinuing a destination, although an active service may permit a reasonable destination change.

11. Renewals and subscription payments

A manual renewal may be cancelled before the new period is activated. After activation, a change-of-mind refund is not automatic because infrastructure and managed service are made available for that period.

If ReviGo took an unauthorized duplicate payment or an automatic renewal that the Customer did not expressly accept, ReviGo will investigate promptly and refund any amount confirmed as incorrectly charged. A material ReviGo-controlled service failure may qualify for re-performance, an extension, service credit, or a proportionate refund.

12. How to request a remedy

Contact ReviGo using the details below and provide the business name, order or receipt reference, affected card or branch, date discovered, requested remedy, and enough photographs or video to show a physical problem where relevant. Never send a public card token or password.

ReviGo may verify the requester, inspect the product, test the route, and ask for its return. ReviGo will acknowledge the request and explain the next practical step. A request will not be rejected only because the Customer initially selected the wrong remedy.

13. Refund method and timing

An approved refund is normally returned through the original payment method where practical, or another agreed traceable method. ReviGo will provide a record of the refund. Processing time may depend on the payment provider, but ReviGo will initiate the refund within the period required by applicable law or the written resolution.

14. Abuse and false claims

ReviGo may reject a claim supported by altered evidence, deliberate damage, credential misuse, or a materially false statement. This does not prevent a genuine claim, and ReviGo will explain the factual reason for a rejection.

A payment dispute or chargeback does not replace this remedy process or automatically cancel a valid order. ReviGo may provide the accepted order, delivery, activation, communication, and usage records to a payment provider when reasonably necessary to answer a dispute.