Know what you are buying before you confirm.

Effective and last updated: 3 September 2026

1. Service-provider details

Provider

ReviGo Limited Liability Company, trading as ReviGo

Address

Libya. The full service address is stated on each quote, order confirmation, or invoice.

Phone

+218919619666

Email

hello@revigo.ly

Service country

Libya

2. How an order is completed

1. The Customer requests information or a quote.
2. ReviGo confirms the business, branch, destination, quantity, and customization.
3. ReviGo provides a written quote or order summary that the Customer can review and correct.
4. The Customer confirms the order through the stated electronic or written method.
5. Any required payment or deposit is made using the agreed method.
6. ReviGo records the accepted order and starts production, programming, or activation.
7. ReviGo supplies a receipt or payment record and arranges delivery or collection.

An enquiry alone is not an accepted order. ReviGo may decline an order before confirmation because of destination safety, unavailable stock, unsupported customization, delivery limits, or another reasonable operational concern.

3. Information in the quote or order summary

The written summary should identify:

• the product type, quantity, design, programming, and included service;
• the total price in Libyan dinars and any delivery or additional charge;
• the payment method, deposit, balance, and payment deadline;
• the estimated production date, delivery method, location, and cost;
• the activation date, minimum service period, and expiry date or calculation;
• whether renewal is monthly, yearly, another period, or not included;
• whether renewal is automatic or requires a new confirmation;
• the commercial warranty, replacement benefit, and after-sales support;
• cancellation, return, refund, and termination conditions; and
• the authorized business contact and approved destination.

4. Prices and additional charges

The price is the amount stated in the accepted quote. Delivery, design, urgent production, replacement, or other optional charges apply only when disclosed before confirmation or later approved by the Customer. ReviGo does not add an undisclosed mandatory fee after an order is accepted.

The quote should state whether delivery, installation, taxes, duties, or payment-provider charges are included. A Customer-requested change after acceptance may change the price or schedule only after the resulting change is disclosed and accepted.

5. Review and correction

Before confirming, the Customer can correct the business name, branch, destination, quantity, design, delivery details, service period, and other choices. ReviGo may ask for written confirmation of a correction that affects price, production, security, or delivery.

6. Electronic confirmation and records

Confirmation may occur through an agreed electronic message, payment following an identified quote, or another recorded method. ReviGo keeps an internal order, payment, card, and subscription record. On request, ReviGo will provide an electronic or written summary of the sales information within ten days after the contract is concluded.

7. Production and delivery

Production and delivery dates are estimates unless the order expressly makes a date guaranteed. ReviGo will communicate a material delay. If the ordered product or service becomes unavailable, ReviGo will notify the Customer as soon as reasonably possible and, where applicable, no later than twenty-four hours before the agreed delivery time. The Customer may accept a replacement, a new date, or a refund where required.

Risk of accidental physical loss passes on confirmed delivery or collection, except to the extent loss is caused by ReviGo or a delivery provider selected and controlled by ReviGo. The Customer should not accept visibly damaged packaging without recording the condition where reasonably possible.

8. Service period and renewal

The order states the minimum period and renewal method. A renewal is not automatic unless the Customer expressly accepts automatic renewal in writing or electronically. Where ReviGo uses manual renewal, no new period begins until the Customer confirms it and any required payment is received.

9. Cancellation and returns

Cancellation rights depend on whether custom production or requested service performance has started. Personalized cards may not be cancellable for a change of mind after production begins, but defect, misdescription, non-conformity, and mandatory legal remedies remain available. Full details appear in the Refund and Replacement Policy.

10. Questions before confirmation

Do not confirm an order with a term you do not understand or accept. Ask ReviGo to explain or amend it first. The accepted quote, these policies, and any specifically identified written amendment form the order agreement.

The Customer should retain the quote, confirmation, payment record, receipt, and delivery evidence. ReviGo's internal records are evidence of the transaction but may be corrected where either party demonstrates a clear error.